Public mediation service
Complaints & claims service
Submit a formal complaint about our services. No account required. Your case will be reviewed by our compliance team.
Open to all
no account required
3–5 days review
business days
Compliance team
formal, tracked handling
Process
What happens after you submit
Formal complaints are handled by our compliance team — separately from day-to-day support tickets.
Acknowledgement
You receive a confirmation that the complaint was registered with a reference.
Triage
We classify the claim, identify related orders or invoices, and assign an owner.
Investigation
Facts, contracts and evidence are reviewed. We may request additional details.
Resolution
You receive a written outcome. Typical first response: 3–5 business days.
Who can file
Clients, prospects and third parties affected by a Pay Engineers service or contractual relationship. No account is required.
What to include
Dates, amounts, invoice or order references, prior correspondence and the remedy you seek. Incomplete files slow investigation.
What this is not
Product how-to questions, feature requests or password resets belong in Contact / support — not this formal channel.
Complaint form
Complete the required fields. Your complaint will be reviewed by our compliance team.
FAQ